IDgenetix Provider Portal QuickStart Guide

Connect to your patient’s data in a whole new way

Our enhanced portal offers an efficient way to send lab orders directly to our CLIA-certified lab.

  • With a clean, modern appearance, and simple site navigation, this portal makes entering and reviewing the status of lab requests quick and convenient. 
  • Safe and secure data transfer ensures this process is HIPAA compliant and patient PHI is protected. 
  • Receive email notifications when results are ready, and review reports directly from within the portal.
  • Our enhanced portal offers an efficient way to send lab orders directly to our CLIA-certified lab

Step 1

First, update your Profile.

Manage your user profile. Add an image and update your contact information. This is where you can designate the email address, we’ll use to notify you when lab results are ready.

Step 2

Next, use the “Add Lab Order” button to create a new request.

Easily add a new patient record for the request or choose from an existing patient. This is your digital order form. All data points required for accurate test results are captured here.

Step 3

Review your patient’s lab orders and test results.

From the Patient view you can see all the clients currently entered in the portal. View basic demographic and contact information, and quickly see who has lab orders pending. From here you can access patient records for more patient details and previous lab results.

If you’re new to PGx or to using our Provider Portal, don’t forget to:

Ask your IDgenetix® representative to set up your account. You’ll receive an email to log in.

Invite an Order Assistant(s) through the Physician Portal. They’ll receive an email from the system to log in and create their password.

Request test kits for office or for home telehealth use.

Fill out a patient Test Requisition Form (TRF) in the portal.

Swab the patient and approve the Test Requisition Form.

Send in the FedEx package with the swab(s) within 24 hours – remember all forms are now online.

Await results and schedule a call with our Medical Science Liaison to review the results.

Success!

Bringing your clinic and our lab together in a privacy safe, HIPAA compliant manner.

Get Started

Please register below or contact our customer service center at 1-855-MY-PGX-ID (1-855-697-4943) or support@idgenetix.com, or speak to your local IDgenetix® account manager to set up an online account and obtain IDgenetix® sample collection kits.

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