Speak to a Representative
Please register below or contact our customer service center at 855-697-4943 or support@castlebiosciences.com to set up an online account and obtain IDgenetix® sample collection kits.
Please note: At this time, only clinicians can order IDgenetix directly. If you are a patient looking to try IDgenetix, please consult your local mental health provider.
How to get started with the IDgenetix® process
- Speak to your local IDgenetix account manager
- Contact our customer service center at: 1-855-MY-PGX-ID (1-855-697-4943)
Billing, Reimbursement or Other Questions
Contact our customer service center (1-855-697-4943) or email us.
Our Web Portal
Click HERE to access our Web Portal and obtain test results.
Our Privacy Policy
Please click HERE to view our full privacy policy.
Our Distribution List
Please click HERE to sign our distribution list.